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Privacy Policy

Privacy Policy

This privacy policy applies across all individual websites that are owned and operated by Samaritans New Zealand Incorporated.

When we refer to “Samaritans New Zealand Incorporated”, “Samaritans NZ”, “we” or “us” we are referring to Samaritans New Zealand Incorporated which also includes all associated Contractors who are contracted to provide services and support on behalf of Samaritans New Zealand Incorporated.

When we refer to “personal information” we mean identifiable information about you, for example your name, email, address, telephone number etc.

 

  1. The purpose of this privacy policy is to let users of our Website know when we collect personal information and what we do with it. We do not use, share or transfer personal information in connection with our Website except as set out in this policy. This policy may change from time to time so please reread this policy periodically.

 

  1. When you disclose personal information to us, e.g. when you complete a contact form, such information will be viewable by administrators of our Website and our Contractors (including third parties providing services related to the administration, improvement, and/or securing of our Website and the information it contains).

 

  1. Personal information that you provide will be held by us, and may be shared with, and held by, Third Party Contractors to the extent necessary for the services they provide related to the administration, improvement, and/or securing of our Website and the information it contains. Email addresses provided when completing online forms or when emailing feedback directly to us are not made available to the public. Unless required by law, we will not divulge the names or email addresses of individuals provided to us without the consent of the individual.

 

  1. We may use the personal information you provide to us for the purposes of administering, evaluating, improving, and securing our Website and the information it contains, and communicating with you. In addition to sending you communications in connection with our activities, we may also use your personal information to display targeted information to you online – through our own Website or through third party Website and their platforms.

 

  1. Feedback is important and is used to evaluate and improve our Website. If you provide feedback on our Website directly to us via the supplied email address or contact form, that feedback will be sent to an appropriate team member, Third Party Contractor. We may pass on relevant comments to other people within our business, who administer, have contributed content to, or are otherwise have an interest in, our Website. This could include your email address and other identifying information.

 

  1. We use Google Analytics to measure the performance of our Website. The information collected by this service helps us understand how the Website is being used and what we could improve. This information is aggregated and anonymised. It may include:
  • your IP address;
  • the search terms you used;
  • the pages you accessed on our Website and the links you clicked on;
  • the date and time you accessed our Website;
  • the referring site (if any) through which you clicked through to our Website;
  • your operating system (e.g., Windows XP, Mac OS X);
  • the type of web browser you use (e.g. Internet Explorer, Mozilla Firefox);
  • other incidental matters such as screen resolution and the language setting of your browser;
  • demographic information such as age group and gender; and
  • other information that your web browser may supply when requesting information from our Website.

The information referred to above will be viewable by administrators of our Website. It may also be shared with Third Party Contractors for the purpose of administration, improvement, and/or securing of our Website.

 

  1. Our Websites generate persistent session cookies for the purpose of monitoring site usage. The cookies do not collect personal information. You can disable them or clear them out of the web browser you are using to view our Website without affecting your ability to use our Website.

 

  1.  Our Websites do not use or allow any third-party cookies at any time. Your activity on our Website cannot be tracked by any third parties through this mechanism. You can disable third-party tracking cookies in most browsers. You should be aware that your use of any links to our web site from a third party web site (a referring site) can be tracked by those sites.

 

  1. Our Websites may use JavaScript as part of their implementation to provide capability and an enhanced user interface. You may optionally disable JavaScript execution in your browser. This may result in a reduced user experience, and certain parts and aspects of our Websites may not function correctly or may cease working at all.

 

  1.  If your browser is logged into a Google, Apple or other account during the session, that company will be able to track all of your web activities including your activities on our Websites. They will be able to connect those activities to any profile that they hold on you. This is true even if you visit our site using the Private Browsing facility of your web browser.

 

  1. You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us via the form on our website: www.samaritans.org.nz/contact. We may require proof of your identity before being able to provide you with any personal information.

 

  1. If you have any concerns about privacy on our Websites please, in the first instance, contact us through our online form at www.samaritans.org.nz/contact or email Secretary@Samaritans.org.nz. If you are not satisfied with our response to any privacy-related concern you may have, you can contact the Privacy Commissioner: www.privacy.org.nz.