Let Us Help
Change
Life is changing rapidly – more single person households, an ageing population, increased travel, a rise in mental health challenges, loneliness and the changing face of work. These are just a few things that may impact at different times on people’s lives. It is now more critical than ever that people have someone to turn to and to talk things through. Our goal is to be there for whatever the future may bring.
Keeping Well
Samaritans can help you to keep yourself safe. Please call us- we can be a trusted ear for your hopes and joys as well as your fears and sadness. You are not alone.
Wellbeing for Health NZ
Live stronger NZ
Rural Support – 0800 78 72 54
Refugees as Survivors – 0800 47 27 69
Identity
Belonging is a fundamental human need. We need an Iwi, a group, a collective, a congregation, a family, a whanau, a culture, a nationality. We need comfort in our sexuality, our gender but we know that identity is fluid and the old categories are constantly changing. We understand how this can be upsetting and bewildering. Call us-we are the place where you can find help to make sense of all this.
Living and dying
We don’t talk much about death in our daily lives. We all know it is there. Suicide is of utmost concern to the Samaritans and we don’t shy away from conversations about suicide.
Ageing
Samaritans know that as we enter our senior years there are often concerns that need to be put to rest- mistakes that you would like to put right, relationships that need to be healed, a life story you need to share, regrets and triumphs that need to be told, worries about being a burden, loss of status and respect. We are here to support you for the duration and help you achieve a peaceful heart.
What to expect when you call
- Your call will be handled with full confidentiality within our organisation.
- Your right to anonymity will be fully respected. We won’t ask for any information that may identify you individually.
- We won’t call the police or any other organisation (unless there is a threat to life/others) without your express consent.
- If you call more than once we are unable to guarantee that you will speak to the same Samaritan.
- Samaritans have the same right to anonymity and confidentiality and will not divulge any personal information.
- Samaritans give callers respect and expect to be respected in return.
Complaints
How to make a complaint to Samaritans of Wellington
Written complaints may be sent to Samaritans of Wellington, PO Box 12 100, Wellington or by e-mail to wellington@samaritans.org.nz. Verbal complaints may be made by phone to (04) 472 3676 or in person to the Samaritans of Wellington’s Office Manager, a Board member or a volunteer.
Samaritans volunteers are authorised only to forward complaints to the Office Manager.
When making a complaint please provide the following information
- The facts of the complaint, including date and time, preferably in writing so that the complaint is recorded in your own words.
- Your name, address, email and telephone number
- Your relationship to Samaritans of Wellington (eg caller)